Generalist who creates and maintains things on the web. Specialist on design systems and complex prototypes built with code.
kontakt@prototypen.no
Me too. That is why I have dedicated this page to GOOD customer experiences. Happy reading!
Those who know me are aware that I LOVE to call out products that don't meet expectations. Sometimes I've had great success taking the trouble, but this time I surprised even myself. This is the story of the rum bottle from the duty-free shop in Gran Canaria.
In a world where planned obsolescence has become the industry standard, and mega-popular brands feel SUPER COOL if they offer a whole TWO-year warranty, it's refreshing to see companies that go against the grain. This is post no. 2 in a series about GOOD customer experiences.
First out is the story of the hunt for the eye mask and how Mammut solved the challenge in less than two hours.